From: Mark Hyatt, CEO
To: All Falcon AeroLab Staff
Subject: Immediate Corrective Action and Reinforcement of Safety Protocols

Team,

Over the past two weeks, I was informed of two separate incidents in which instructors ended a class session and left students unattended while waiting for their parents to arrive. I want to be absolutely clear: this is a profound and unacceptable failure to uphold Falcon AeroLab’s most important duty — to do no harm and to protect every child entrusted to us.

Safety is not a guideline. It is not situational. It is not something we “generally” uphold.
It is our highest and non-negotiable obligation.

Leaving students without adult supervision — even for a moment — places them at risk and violates the trust that parents and guardians place in us every single day. These incidents also highlight a trend of relaxed protocols and drifting expectations that cannot continue under any circumstances.

EFFECTIVE IMMEDIATELY:

1. Zero-Tolerance Expectation

Any instructor or staff member who leaves a student unsupervised — before, during, or after class — will face immediate disciplinary action, up to and including termination. This applies to every program, every campus, and every class session.

2. Mandatory Training

All instructional and support staff will complete mandatory training on our supervision and student-release protocols. Attendance is required and non-compliance will not be accepted.

3. Reinforcement of Culture and Accountability

We are an organization built on trust, professionalism, and the highest standards of care. Every one of us must take personal ownership of that mission. There can be no assumptions, shortcuts, or “it won’t happen again” attitudes.
If you see something slipping — say something. If you feel rushed or unsure — stop and ask.
We safeguard children first, last, and always.

4. Leadership Oversight

Campus leads and senior staff will conduct spot-checks and ensure end-of-day supervision is being executed with absolute consistency.

This message is not sent lightly. Our students’ safety is more important than any schedule, task, or convenience. We will rebuild and reinforce a culture that reflects our values — a culture where safety is uncompromised and unquestioned.

I expect every one of us to take this with the gravity it deserves.

Our mission is too important, and our students are too precious, for anything less.

Sincerely,
Mark Hyatt
Chief Executive Officer
Falcon AeroLab